SAQA ID: 57712 (LP 58344) Administration Management NQF Level 5, Credits: 150
Purpose of the Program
This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.
The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:
- Gathering and analysing information.
- Analysing events that impact on a business and its competitive environment.
- Complying with organisational standards.
- Motivating an individual or team.
- Negotiating in a work situation.
- Understanding the role of business strategy as it applies to junior management.
- Managing the budget within a specific area of responsibility.
- Applying management principles and practices within a specific area of responsibility.
- Managing work unit performance to achieve goals.
- Behaving ethically and promoting ethical behaviour in a work situation.
- Demonstrating understanding of the consequences in a work unit of HIV/AIDS.
The learners who achieve this qualification will be able to demonstrate competencies in management relating to Planning, Organising, Leading, Controlling and Ethics. Overall, this qualification will ensure that learners are capable of:
- Developing plans to achieve defined objectives.
- Organising resources in accordance with a developed plan.
- Leading a team to work co-operatively to achieve objectives.
- Monitoring performance to ensure compliance to a plan.
- Making decisions based on a code of ethics.
Exit Level Outcomes:
A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:
- Develop plans to achieve defined objectives
- Organise resources in accordance with developed plan
- Lead a team to work co-operatively to achieve objectives
- Monitor performance to ensure compliance to a developed plan
- Make decisions based on a code of ethics
Programme Outline:
Module 1: The Administrator Role
Module 2: Business Communication
Module 3: Problem Solving
Module 4: Leading and Motivating a Team
Module 5: The Code of Conduct and Customer Service Standards
Module 6: Time Management
Module 7: Performance Management
Module 8: Budgeting
Programme Duration: 12-18 Months