SAQA ID: 67465 (LP23655) Business Administration NQF Level 3, Credits: 120

Purpose of the Program

The National Certificate in Business Administration Services: NQF Level 3 is designed to meet the needs of those learners who are already involved, or wish to become involved, in the field of Administration. It is applicable to employed and unemployed learners.

Administration is an essential field of learning as the competences required by people doing administrative tasks are generic in nature and apply to all businesses in all sectors and to many non-business organizations such as sports and cultural clubs and the like. Administrative tasks and administration are done at various levels depending upon the nature and size of the organization and its management structure. People involved in administration are known by such terms as secretaries, administrative assistants, administrators and clerks depending on the organization in which they are employed.

There is therefore an on-going need for highly skilled administration personnel and a need for a well-developed learning pathway to cater for administrative personnel at the various levels at which they operate.

The National Certificate in Business Administration Services at NQF: Level 3 is the second qualification in a learning pathway that starts with the National Certificate in Business Administration level 2 and ends, at present, with the National Certificate in Administration Level 5. It is planned to develop degrees in Administration at levels 6, 7 and 8 as the final steps in the learning pathway.

The National Certificate in Business Administration Services at NQF: Level 3 supports the objectives of the NQF in that it gives the learner access to a registered qualification. The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:

• Information Handling, Communications, Enterprise/customer service, Technology, Organisation skills, Self-development, Teamwork and Business policies and procedures.
• The elective component allows the learner to gain specialist knowledge, skills and insight in the areas of Reception, Executive Administration, Financial Services and Banking, Legal administration and Human Resources.

Programme Outline:

Module 1. Gather and report information

Module 2. Plan, monitor and control and information system

Module 3. Maintain booking systems

Module 4. Participate in meetings and process documents and communications related thereto

Module 5. Utilise technology to produce information

Module 6. Plan and conduct basic research in an office environment

Module 7. Coordinate meetings, minor events and travel arrangements

Module 8. Set personal goals

Module 9. Function in a team and overall business environment

Module 10. Demonstrate an understanding of employment relations

Programme Duration: 12-18 Months