Qualification Title: National Certificate: Information Technology: Systems Support

SAQA Qualification ID: 48573

NQF Level: 5

Credits: 147

Duration: 1 Year

Purpose:

In summary, the purpose of this qualification may be stated as:

To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth)

The qualification may be acquired in the traditional way of formal study as well as in the workplace, through learnerships. Acquiring the qualification through learnerships has the potential of addressing the problems of the past, where newly qualified people getting into the industry struggled to get employment, because they were required to have practical experience. The workplace experience can now be gained while acquiring the qualification through the various learnership schemes that are planning to use this qualification.

A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets.

The qualification is designed to:

Provide qualified learners with an undergraduate entry into the field of networking/systems support, earning credits towards tertiary offerings in the fields of Computer Studies or Computer Science

Prepare qualified learners for initial employment in the computer industry.

Allow the credits achieved in the National Certificates relating to Information Technology at NQF level 4 to be used as prior learning for this qualification.

Allow many of the unit standards listed in this qualification, to be used in Learnership Schemes in the Information Systems and Technology sector, as well as other sectors where Information Technology is a key requirement.

Entry Criteria

• Foundational skills in English and Mathematics at NQF level 4/Grade 12 or equivalent
• Ability to use a personal computer competently

Learning Outcomes

• Understand and implement service levels and their monitoring in Contact Centres.
• Monitor and control Contact Centre support Staff and their meeting of targets and standards.
• Apply specific Contact Centre sales knowledge and skills in creating and meeting sales targets and requirements.
• Identify specific Contact Centre customers.
• Coach others in Contact Centres.
• Work with Contact Centre statistical data.

Modules

• Cluster 1 - Module 1: Configuring Windows Server 2008 Active Directory
• Cluster 2 - Configuring Windows Server 2008 Network Infrastructure
• Cluster 3 - Windows Server Administration 2008
• Cluster 4 - Configuring Windows Server 2008 Applications Infrastructure
• Cluster 5 - Windows Server Enterprise Administration
• Cluster 6 - Project +

The strength in your qualification

This diploma is accredited by the Council on Higher Education at a level 5 on the National Qualifications Framework (NQF) with the SAQA ID No: 48573.

On successful completion of the course, you will receive the National Certificate: Information Technology: Systems Support.